PROFESSIONAL EXPERIENCE

AI Strategy: Led the launch of an internal AI copilot, resulting in an 80% reduction in the search time for expertise and significantly accelerating Time-to-Market.

Product Discovery: Supported e-commerce teams (B2B/B2C) in backlog prioritization based on business value and ROI.

Delivery Optimization: Implemented a global Knowledge Management system to drive strategic alignment across Marketing, Sales, and Operations.

Mentoring: Trained Product Owners in advanced Agile methodologies and KPI/OKR-driven management.

National Launch: Directed the digital transformation with the mobile app deployment across 850+ restaurants.

Business Impact: Generated +35% in sales via the mobile channel during the pandemic through an aggressive Go-to-Market strategy.

Product Discovery: Conducted continuous user research, leading to a +45% increase in MAU.

Leadership: Managed 3 product teams (Mobile, Data, Promo Engine) and a cross-functional team of 20 people (Finance, Legal, Support).

Data-Driven: Developed a personalized offer engine (Big Data/Deep Learning) resulting in +50% customer engagement.

Identity Management (IAM): Managed a centralized platform for 80+ B2B/B2C services, enabling massive cross-selling through a unified UX.

Product Discovery & UX: Achieved a +60% conversion rate increase by implementing experiences based on user research findings.

B2B2C Monetization: Launched new monetization capabilities within the data ecosystem, generating an annual ROI of +180%.

Agile Delivery: Reduced Time-to-Market (TTM) from 3 months to 2 weeks (Scrum/Jira); reduced support case resolution time from multiple weeks to a few hours.

Growth: Optimized onboarding funnels, leading to a +30% increase in conversion rates.

Product Excellence: Led a multidisciplinary team to deploy a centralized authentication solution, reducing TCO.

Operational Excellence: Led an international team in the development of an integrated Partner Solutions Marketplace, achieving a 75% reduction in the delivery cycle (Time-to-Market).

Ecosystem Strategy: Directed Product Discovery and continuous benchmarking of third-party technology ecosystems to ensure alignment between client needs and profitability goals.

Operational Efficiency: Spearheaded the development of automation solutions for service providers, resulting in an 85% reduction in deployment time and a 23% increase in 90-day customer retention.

Technical Expertise: Led technical consultations and gap analyses to identify critical customer needs and oversaw User Acceptance Testing (UAT).

Strategic Alignment: Ensured perfect alignment between delivered technological solutions, business objectives, and end-user requirements.

Design & Deployment: Designed critical service architectures and automated workflows for the telecommunications and transportation sectors.

System Interoperability: Implemented hardware/software data exchange processes, ensuring optimal reliability and performance.

SLA Visualization: Developed front-end interfaces for service commitment monitoring, improving usability and operational responsiveness.

Consulting & Adoption: Provided pre-sales support, client training, and post-sales support, enhancing satisfaction and driving successful solution adoption.