PROFESSIONAL EXPERIENCE

Product Discovery: supported e-commerce teams (B2B/B2C) in backlog prioritization based on business value and ROI.

Delivery Optimization: implemented a global Knowledge Management system to drive strategic alignment across Marketing, Sales, and Operations.

Mentoring: trained Product Owners in advanced Agile methodologies and KPI/OKR-driven management.

AI Activation: launched an AI-based solution, resulting in an 80% reduction in the search time for expertise and significantly accelerating Time-to-Market.

National Launch: directed the digital transformation with the mobile app deployment across 850+ restaurants.

Business Impact: generated a +35% increase in mobile sales during the pandemic thanks to a highly adaptive go-to-market strategy responsive to constant market changes.

Product Discovery: conducted ongoing user research, which helped drive a +45% increase in MAU by optimizing the product experience.

Leadership: managed 3 product teams (Mobile, Data, Promo Engine) and a cross-functional team of 20 people (Finance, Legal, Support).

Data Strategy: deployment of a personalized offer engine based on Big Data and Deep Learning, driving a +50% increase in customer engagement.

Platform Governance: led 5 cross-functional teams (70 people) in developing a centralized identity (IAM) and data management platform for 80+ B2B/B2C services, establishing a major cross-selling lever through a unified user experience.

Data-Driven UX Discovery: drove a +60% increase in digital service conversion rates by implementing user experiences directly informed by continuous impact studies and user testing.

B2B2C Monetization: launched new monetization capabilities within the data ecosystem, generating an annual ROI of +180%.

Product Excellence: led a multidisciplinary team to deploy a centralized authentication solution (SSO), reducing TCO.

User Growth: optimized onboarding funnels, leading to a +30% increase in conversion rates.

Agile Delivery: reduced Time-to-Market (TTM) from 3 months to 2 weeks (Scrum/Jira); reduced support case resolution time from multiple weeks to a few hours.

Operational Excellence: led an international team in launching an integrated partner solutions Marketplace dedicated to telecom operators, slashing Time-to-Market (TTM) by 75%.

Ecosystem Strategy: directed Product Discovery and continuous benchmarking of third-party technology ecosystems to ensure alignment between client needs and profitability goals.

Technical Architecture & Advisory: delivered technical consulting and gap analysis for complex telecom ecosystems, architecting end-to-end solutions, driving turnkey deployments, and steering User Acceptance Testing (UAT).

Operational Scalability: led the development of automation solutions for telecom service providers, slashing deployment times by 85% and boosting 90-day customer retention by 23%.

Product Governance: aligned and adapted complex technology solutions with strategic business goals and end-user expectations to maximize market fit.

Design & Deployment: designed critical service architectures and automated workflows for the telecommunications and transportation sectors.

System Interoperability: implemented hardware/software data exchange processes, ensuring optimal reliability and performance.

SLA Visualization: developed front-end interfaces for service commitment monitoring, improving usability and operational responsiveness.

Consulting & Adoption: provided pre-sales support, client training, and post-sales support, enhancing satisfaction and driving successful solution adoption.