WORK EXPERIENCE

Drove the implementation of a knowledge management system, enabling seamless collaboration and expertise sharing between deployment, business, and regional operations teams

Coached e-commerce platform teams on product backlog management, improving prioritization, delivery flow, and alignment with business outcomes

Delivered targeted training sessions for product owners on agile planning, collaboration tools, and iterative delivery practices, increasing overall team agility and ownership

Introduced an AI-powered copilot, reducing the average time to locate relevant internal expertise by 80%, significantly accelerating problem-solving and knowledge reuse

Led the digital transformation initiative, launching a mobile ordering app across 850+ restaurants, ensuring business continuity during the pandemic and driving +35% incremental sales

Leveraged user research and analytics to identify growth opportunities in the customer journey, collaborating cross-functionally to enhance app features, increasing MAU by 45% and transaction frequency by 25%

Coordinated three core product teams (mobile app, customer data platform, promotional engine) to deliver personalized offers using big data and deep learning, boosting customer engagement by 50%

Directed a cross-departmental project team of 20+ members (finance, legal, operations, support, etc.) to design and implement end-to-end back-office procedures for the nationwide service launch

Oversaw service roll-out and performance, setting KPIs, monitoring adoption metrics, and communicating insights to senior stakeholders for data-driven decision-making

Cultivated a high-performing agile culture, mentoring teams on scrum practices and continuous improvement to maintain stable, high-quality feature delivery in a fast-paced environment

Directed the development of a centralized customer identity and data management platform, enabling cross-sales across 80+ B2C and B2B digital services through a unified user experience, generating a new recurring revenue stream for the business

Conducted in-depth customer research and interviews to uncover behavioural insights that shaped an optimized user journey, increasing conversion rates by 60% across digital services

Defined and executed the deployment roadmap, negotiating integration scopes with diverse range of internal product teams to align business objectives with technical feasibility

Partnered with engineering, data, and business stakeholders to design a platform refactoring strategy, enhancing performance, reliability, and scalability for mission-critical services

Launched platform monetization for external partners under a B2B2C model, achieving a 180% annual ROI and expanding the company’s data-driven ecosystem

Led a cross-functional team to design and deploy a centralized authentication solution across multiple digital services, reducing total cost of ownership (TCO) and improving platform efficiency

Monitored product performance and user behaviour to identify growth opportunities, enhancing the registration and login experience and driving a 30% increase in conversion

Gathered and translated business requirements from internal stakeholders, prioritized features, maintained the product roadmap, and ensured transparent communication across teams

Established agile practices in a newly formed team with no prior experience, implementing Jira and Confluence and reducing feature delivery time from 3 months to 2 weeks

Streamlined technical support workflows, improving case resolution time from weeks to days and strengthening collaboration between product and support teams

Led an internationally distributed development team to build a marketplace of integrated partner solutions, reducing project delivery time by 75% and accelerating customer onboarding

Assessed the market for integration partners, evaluating their solutions to ensure alignment with end-customer needs and strategic business objectives

Owned and executed the development and integration roadmap, coordinating releases and maintaining clear communication with stakeholders and partner teams

Led feature development for service providers, enabling solutions that reduced project deployment time by 85% and increased 90-day customer retention by 23%

Conducted technical consultations and gap analyses, elicited customer requirements, and managed user acceptance testing to ensure solutions met both business objectives and user needs

Designed and deployed mission-critical service architectures with automated workflows for telecommunication providers and transport communication systems

Implemented data exchange processes integrating diverse software and hardware components to ensure seamless interoperability and reliability

Developed front-end components for Service Level Agreement (SLA) monitoring software, improving usability and operational visibility

Delivered pre-sales consultations, post-sale support, and customer training, strengthening client relationships and ensuring successful solution adoption